Refund Policy

1. AI Asset Protection System — 30-Day Guarantee

Our flagship product, Creator and all higher tiers, is backed by a full 30-day money-back guarantee.

What’s Covered

• The system cannot be installed following the provided setup instructions and video walkthrough
• The system does not function as described after proper installation
• Any other reason within the 30-day guarantee period — no explanation required

How to Request a Refund

1. Email support@tcomaisecurity.com within 30 days of your original purchase date
2. Include your name and order number (or the email address used for purchase)
3. Dale or a team member will confirm receipt within one business day
4. Refund is processed within 5–10 business days to the original payment method
5. All access to the product, portal, and materials is revoked upon refund processing

2. Monthly Subscription Cancellations

All monthly subscription plans (Starter, Creator, Influencer, Enterprise) operate under the following cancellation policy:

• Cancel any time — no long-term contracts, no cancellation fees
• No prorated refunds for the current billing period; access continues until the end of the paid period
• To cancel, log in to your portal at portal.tcomaisecurity.com or email support@tcomaisecurity.com
• After the 30-day guarantee window, subscription fees for completed billing periods are non-refundable

3. Other Digital Products

Due to the immediate and complete nature of digital delivery, the following products are not eligible for refunds once delivered:

• Stand-alone classes and course materials
• Brand strategy reports and assessments
• Custom content or consultation services after delivery
• Any product purchased outside the applicable guarantee window

4. Exceptions — When Refunds Will Not Be Issued

Refunds will not be provided under the following circumstances:

• Requests made after the 30-day guarantee period has expired
• Products that have been resold, redistributed, or shared with others
• Cases where refund policy abuse is identified (e.g., repeated refund requests across purchases)
• Third-party platform changes: If OpenAI or any other third-party platform makes changes that temporarily affect the system’s functionality, we will work to release an update as quickly as possible. Refunds will not be issued for service disruptions caused by third-party platforms outside our control.
• Failure to follow the provided setup instructions or video walkthrough
• Dissatisfaction with results that depend on your own implementation, content, or effort

5. Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. Processing time may vary depending on your payment provider. You will receive an email confirmation when the refund is initiated.

Upon refund approval, all access to the product, portal, materials, community, and classes associated with that purchase is immediately revoked.

Contact for Refund Requests